Businesses have changed how they operate their day-to-day operations. Today, most businesses record their internal meetings and document press conferences. Recording these situations and having text records is beneficial in many ways, including it helps engage with customers, offering great accessibility, and keeping the management informed. Converting audio to text has mainly been done manually, and it requires people with specialised skills. The process is time-consuming and tedious for employees. In recent years, there have been advancements in technology that have made outsourcing transcription services more attractive for fast-paced businesses.
Benefits of Outsourcing Transcription Work
Below are some benefits of outsourcing transcription instead of relying on your employees to do the audio-to-text conversion in-house.
Save resources
Transcribing is a time-consuming process; it takes about four hours to transcribe one audio that is one hour long. When you leverage this task and assign it to other people, your staff will have more time to focus on other duties that are more profitable for your business. Your company can save on time and money that would have been used to train the replacement staff. By allocating transcribing services to other companies, businesses can gain focus more on other aspects of their operations like boosting the quality of services, product development and improving customer relationships.
Data security law compliance
Businesses use audio to text transcription to either record meetings or in-house communications. This information is confidential and you may not want this information to fall into the wrong hands such as your employees. Transcription firms are professionals and they use high security processes like encrypting the data and being compliant with the law. If you want to transcribe confidential content, an external provider is more secure when compared to one of your employees.
Accommodate fluctuations
Transcription work tends to flactuate because of the yearly cycles in businesses. This variation tends to differ from one week to another or one season to another. When you outsource transcription work, the service provider can deal with the sudden influx of work. Also, they can plan their teams during downturns. Both of these sitautions are difficult to deal with your employees. But the flexibility that outsourcing gives you allows you to save on additional costs and it helps with turnaround times.
Increased accuracy
Converting audio to text is a tedious and time-consuming process that can only be achieved by trained personnel. If you require your employees to transcribe audio that is not a part of their daily routine, expect their accuracy to be poor. Those who convert audio to text are professionals, and they incorporate proofreading, editing, and reviewing the text, ensuring that it is of high quality. With a good quality audio recording you can get high quality transcripts because of the AI technology that are revolutionising the industry.
Higher accuracy is beneficial because it improves satisfaction ratings, which helps to acquire and retain customers.
Reduces staff turnover
According to a recent study, more than half of all employees in companies don’t feel engaged. It leads to them not giving their best, breeds a demoralised environment, and eventually quit. When people are exposed to repetitive tasks that don’t challenge or are boring, they tend to quit. Manual transcription is repetitive and can often lead to your employees leaving.
When you give your staff transcription, expect an increased turnover because performing the tasks is not faint-hearted. However, things have changed, and there are companies converting audio to text, and you can rest assured that your workers will stay with you.
Focus time on more complex tasks
In-house transcription is not easy for your employees since it is time consuming and tedious. Your employees cannot do everything and it is better to have them use their skillset in accomplishing more complex tasks. When you outsource your transcription tasks, your employees will spend their time and energy doing more profitable tasks and this is what your business needs.
Conclusion
Outsourcing transcription services can help your business save time and money, help you secure confidential information, give you more accurate texts and keep your employees busy with what they do best. Thus, outsourcing your audio to text work will benefit your business in a many ways.